Legal

Refund Policy

Last updated: November 1, 2026 · Applies to: plans, credits, and any other purchase made on the TuneFlows website

This policy explains when you can get your money back, and how to ask for it. It forms part of our Terms of Service and should be read together with them.

Payments on TuneFlows are handled by our payment partners. Where a payment is processed by our Merchant of Record, they are the legal seller of record for that transaction and their own refund rules apply alongside this policy. In practice you ask us first, and we take it from there.

1. The short version

Situation	What we do
A generation fails and you were charged credits	Credits returned automatically. You do not need to ask.
You bought credits and have not used any of them	Refundable within 14 days of purchase.
You bought credits and have already spent some	Refund of the unused portion is at our discretion. Credits that have already produced tracks are not refundable — the compute has been paid for and the audio is yours to keep.
You subscribed to a plan and changed your mind	Refundable within 14 days if you have not generated anything under it. After that, no partial refunds — but you can cancel and keep access until the period ends.
You were charged twice, or charged after cancelling	Full refund, no questions asked.
You paid in USDT and sent the wrong amount or the wrong network	On-chain transfers cannot be reversed. We will try to make it right on your account — see section 6.

2. Plans

A plan is prepaid for the period you buy — one month or one year — and the credits for that period are added to your account as soon as the payment is confirmed.

Within 14 days of your first purchase of a plan, and before you have generated anything under it, we will refund it in full.
After 14 days, or once you have used the plan, the payment is not refundable. You can still cancel so it does not renew; your access and remaining credits stay active until the end of the paid period.
Renewals are not refundable once the new period has started, except where the charge was made in error.
Where a plan was bought through a payment method that renews automatically, we tell you at checkout before you pay. Cancelling stops the next charge; it does not refund the current period.

3. Credits and top-ups

Credit packs are one-time purchases. They do not expire while your account is in good standing, and they are consumed when you generate a track.

Unused credits from a purchase made in the last 14 days can be refunded in full.
Partially used packs can be refunded for the unused balance at our discretion — write to us and explain the situation rather than assuming it is a no.
Credits that were granted for free — sign-up allowances, promotional bonuses, or compensation we issued — have no cash value and are not refundable.
If your account is closed for breaching our Terms of Service, unused credits are forfeited.

4. Failed generations

If a generation fails because of a problem on our side or at our model provider, the credits you spent on it are returned to your account automatically. You will see the balance go back up; there is nothing to claim.

If you believe a failed generation was charged and not returned, email us with the approximate time and we will check the ledger and correct it.

5. Duplicate and unauthorised charges

If you see the same purchase twice, or a charge you did not make, contact us before contacting your bank or card issuer. Duplicate charges are refunded in full. For an unauthorised charge we will refund it and help you secure the account.

6. Cryptocurrency payments

On-chain transfers are irreversible. Once a transfer is confirmed on the network, no one — including us — can reverse it. That is a property of the blockchain, not a policy choice.

If you send USDT to our address and the payment does not credit your account automatically, for example because you did not paste the transaction ID into the order, or you sent it on a different network, or you sent the wrong amount:

Contact us with the transaction ID (TxID) and the email address on your account. We reconcile incoming transfers against our wallet and can credit the correct account manually.
If the amount you sent was short because of a network or exchange fee, we may accept it and credit the plan — we allow for a small shortfall.
If the transfer went to a different address, or was sent on an unsupported network, we cannot recover it. We will tell you honestly whether we can help.
Refunds of crypto payments are made as credits on your account rather than as an on-chain transfer back, because sending funds back to an exchange address is not always possible.

7. Your statutory rights (EU, UK, and similar)

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with equivalent rules, you normally have 14 days to withdraw from a distance purchase.

Digital content and digital services are different: once we begin supplying them, the right of withdrawal can be lost if you gave your express consent to immediate supply and acknowledged that you would lose that right. We ask for that consent at checkout. If you have not used the service at all, tell us within 14 days and we will refund you — that is simpler than arguing about consent, and it is what section 2 already promises.

Nothing in this policy limits rights you have under mandatory consumer law where you live.

8. How to request a refund

Email [email protected] with:

the email address on your account;
the order ID or the payment reference (for crypto, the TxID);
roughly when you paid and how much;
a short note on why you are asking.

We aim to reply within 2 business days. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank or card issuer. For crypto payments we issue account credits, as described in section 6.

9. Chargebacks

Please contact us first. A chargeback freezes the dispute on our side and takes weeks to resolve; a short email usually settles the same question in a day. We will not close your account simply for asking.

10. Changes to this policy

We may update this policy from time to time. The version in force is the one published here when you make a purchase, and we will not apply a later change to a payment you already made.

11. Contact

Questions about a refund? Contact TuneFlows at [email protected].